Great idea, PLEASE improve

I absolutely LOVE the idea of 7 cups. It is difficult to find such a great mental health resource, and I see amazing potential for the app! Unfortunately, it isnt the most promising at this stage. I find it very difficult to connect with someone when I need someone there. I remember once being in tears, but no one came through. The categorization of the community section is extremely helpful and the steps to a healthier you are my favourite part of the app, but the communication is a huge issue. As a self-care, self-help app, 7 cup fits perfectly! But, what makes its idea unique and especially value is the communication part, to speak with someone when you need a listening ear. Please please PLEASE fix this!

Treblemakerxo about 7 Cups: Online Therapy & Chat, v2.6